Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG seeks individuals who can contribute uniquely to our 30+ years of industry success. Position: Print Coordinator The Print Coordinator consistently delivers a positive customer experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of TMG's Printing Services, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating activities, providing pricing and product information, and recommending appropriate TMG printing products and services. The role involves operating and maintaining various equipment, managing production queues, handling complex projects, managing supplies, and completing tasks based on priority. Additionally, the Print Coordinator will deliver onsite print work to an off-site environment, act as Project Manager, provide training to staff, and generate additional work for off-site processing. Requirements: Serve as Project Manager for electronic delivery of print work to an off-site facility. Act as the main contact on assigned projects. Responsible for the rollout of Page DNA - electronic job submission tool. Follow supervisor instructions and assist team members with printing functions. Assist in training team members. Provide customer expertise in printing, signs & graphics, and shipping, recommending suitable products and services. Deliver outstanding customer service by anticipating needs, suggesting alternatives, and solving problems. Resolve customer issues promptly to ensure satisfaction. Process complex customer orders using order systems and provide accurate pricing. Set up and operate printing, binding, and related equipment as needed. Maintain a safe, clean, and organized work environment. Handle customer data and documents confidentially. Process financial transactions via POS terminal. Clean, repair, and stock printing and shipping equipment. Take proactive steps to prevent errors and waste. Follow TMG's SOPs and adhere to legal, HR, safety, and security policies. Operate with minimal supervision. Develop training programs for client staff on Page DNA. Act as liaison between VIP and client. Operate copy equipment and complete finishing work as needed. Ensure timely completion and delivery of work. Create and provide regular reports, including billing. Serve as subject matter expert on Page DNA, updating systems as needed. Build rapport with associates, customers, and vendors. Request quotations and purchase orders. Prepare production schedules, specifications, and cost analysis reports for budgeting. Manage and analyze budgets to identify savings. Handle monthly billing to customers. Perform other duties as required. Qualifications: High School diploma or GED. 2-5 years of Mail/Print services experience preferred, with knowledge of Office Services procedures. 1-3 years of experience with Microsoft Office (Word, Excel, etc.). Excellent customer service skills and a positive attitude. Strong verbal and written communication skills. Ability to work independently and in a team. Multitasking ability with attention to detail. Ability to handle mail or hand carts. Must be able to lift up to 50 pounds. #J-18808-Ljbffr The Millennium Group

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