Job Description

Task Logistics Advocate, German

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

About The Role

You will be joining a remote team of 20+ operations advocates in Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). The Operations Advocates will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most.

In your work, you will be following comprehensive standard operating procedures following your official training and on-boarding of each operational programme that you will join. We aim to live our values in every interaction and are looking for colleagues who care deeply about making everyday lives easier for our community.

Based in Poland, this is a remote first position reporting to the Operations Team Lead.

Join us in creating a better everyday life for everyday people.

Responsibilities

• Understand the business requirement for each programme and put in action the SOPs.
• Take notes and make suggestions to improve.
• Efficiently address & solve user issues.
• Manage time for relevant phone calls.
• Build connection and trust with stakeholders.
• Be organized, accountable, and responsible.

Skills/Experience

• Great people skills.
• Minimum 6 months of customer service experience.
• Excellent customer service skills.
• Excellent time management.
• Excellent typing skills.
• Adaptability and a love for change.
• Excellent written & verbal communication skills.
• Strong critical thinker and adept at problem-solving.
• Interpersonal skills.
• Resilience and persistence.
• Prior experience in sales over the phone.
• Ability to take ownership and solve problems.
• Available full-time (40 hours/week).
• Fluency in English & German.
• Eligible to work in Poland.

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You'll Love Working Here Because

• Taskrabbit is a hybrid company. We value flexibility and choice but also stay committed to regular in-person connection.
• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams.
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate.
• The perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit's Commitment to Diversity and Inclusion

An active commitment to equity within our company and platform. We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

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