Job Description

Job Description

Job Description

This position will be responsible for assisting the Facilities Operations Manager in leading a team of Groundskeepers to provide service to owners and guests in the maintenance and repair of common area elements of the resort. This individual will participate in the training and supervision of their team. This Supervisor will serve as a role model, develop talent, provide staff support in handling complex situations, and ensure the staff’s commitment to meeting service expectations. This supervisor will provide direct supervision of the Groundskeeping team to assure proper response to requests for service, planned and preventative maintenance. This individual must be knowledgeable in the procedures and safety measures associated with industry and company standards.

Weekends & Holidays Required

Open Availability Monday to Sunday

Must Have A Valid Driver's License

COMPANY BENEFITS:

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Supervise work assignments, responses, and problem resolution, and provide technical support to all Groundskeeping personnel.
• Assists with oversight of the entire facility, including all units, all pools/recreation areas, and administrative and sales offices.
• Identify, troubleshoot, and resolve concerns relating to the upkeep and maintenance of the grounds and common areas of the resort.
• Implement and facilitate skills training for assigned teams. Assure all policies and procedures are being followed.
• Assist in controlling department budgetary expenditures.

SUPERVISORY RESPONSIBILITIES:

Directs and assists Groundskeepers in keeping equipment in safe and operable condition. Follows and coaches Groundskeepers in the adherence to guidelines set forth in the employee handbook and brand standards and makes responsible decisions based upon these guidelines.

EDUCATION and/or EXPERIENCE:

• High school diploma / GED
• 2 years of experience in a leadership role preferred
• Minimum of four years combination of work experience and/or vocational training

CERTIFICATES, LICENSES, REGISTRATIONS:

• CPO Certification required (HICV provides training)
• Valid Driver's License

QUALIFICATIONS

• Must be at least 18 years of age with a valid driver’s license, and minimum of 1 year of driving experience.
• Demonstrates a sincere dedication to providing an unsurpassed level of ownership and guest satisfaction
• Demonstrates a professional appearance and pleasant personality
• Demonstrates a high degree of judgement and makes sound decisions
• Ability to maintain a high level of accuracy and organization
• Ability to read, write, and follow oral and written standard operating procedures
• Ability to communicate effectively with guests and staff
• Must have strong troubleshooting and face-to-face guest communication skills.
• Must be able to follow written instructions and complete documentation associated with unit maintenance to include using company work order software.
• Familiar with fire/ life safety systems

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

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