The primary responsibility of the Suite Concierge is to provide exceptional service to all guests before, during, and after events at the Sames Auto Arena in Laredo, TX. The Suite Concierge will enhance the guests experience by greeting and escorting guests to Suites throughout the venue. Essential Duties and Responsibilities include greeting customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, actively promoting the experience of Sames Auto Arena events and services, answering inquiries, offering suggestions, and providing information to guests pertaining to the Sames Auto Arena and the various locations within the complex, and providing an unsurpassed level of service to guests. Qualifications include strong written and verbal communication skills, ability to work in a fast-paced environment and think quickly. Education and/or Experience required is a minimum education level of High School Diploma or equivalent and 0 to 1 years of related work experience. Skills and Abilities required include strong interpersonal and organization skills, proactivity in providing exceptional customer service, ability to work in a team environment and interact with multiple departments with tact and professionalism, and ability to work flexible hours including nights, weekends, and holidays. Physical demands include the ability to stand and walk for extended periods of time. The job description notes that the essential responsibilities may be subject to change and that this document does not imply the only duties to be performed by the employee. ASM Global is an Equal Opportunity/Affirmative Action employer.
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