Job Summary
We are seeking an experienced ServiceNow Architect to design, lead, and guide complex ServiceNow implementations across multiple modules. This role requires strong architectural expertise, leadership skills, and deep platform knowledge to deliver scalable, secure, and efficient ServiceNow solutions.
Location: Chandler, AZ (Candidates must be local to Arizona)
Employment Type: Contract
Duration: 6 Months
Work Authorization: USC and Green Card
Key Responsibilities
Solution Architecture
Design and implement end-to-end ServiceNow solutions (ITSM, ITOM, ITBM, ITAM, HRSD, CMDB)
Define architectural standards, patterns, and best practices
Strategic Planning
Collaborate with stakeholders to define ServiceNow roadmaps and architecture vision
Align platform solutions with business and operational goals
Customization & Configuration
Lead customization and configuration while ensuring scalability and platform integrity
Integration Design
Architect integrations using REST, SOAP, OAuth2, JWT, and MID Server
Integrate ServiceNow with enterprise systems (LDAP, AD, SAP, APIs, cloud platforms)
Leadership & Governance
Provide technical leadership and mentor development teams
Establish governance, security, access control, and compliance processes
Platform Optimization
Optimize performance, usability, CMDB structure, and workflows
Drive continuous improvements and cost efficiency
Documentation & Upgrades
Create architecture diagrams, workflows, and implementation documentation
Lead upgrades, patching, and enhancements aligned with ServiceNow releases
Required Qualifications
Experience
5+ years of ServiceNow implementation experience
3+ years in a Lead or Architect role
Technical Skills
Strong expertise in ServiceNow architecture, configuration, and best practices
Deep knowledge of ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM
Advanced scripting skills (JavaScript, Glide API, Business Rules)
Experience with Flow Designer, Virtual Agent, and Predictive Intelligence
Knowledge of update sets, version control, deployments, and governance frameworks
Certifications (Preferred)
ServiceNow CSA, CAD, or CTA
Process & Methodologies
Strong ITIL knowledge (Incident, Problem, Change, Configuration Management)
Experience with Agile methodologies and large-scale implementations
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