Job Description

Job Description

Job Description

Job Summary:

The Front Desk Sales & Guest Services Coordinator will be the first point of contact for guests, providing exceptional customer service while managing appointments and supporting salon operations. This role requires a proactive individual who excels at managing multiple tasks, and ensuring a seamless guest experience. Sales experience and a passion for client retention are essential to help drive business growth and achieve team goals.

Key Responsibilities:

• Guest Reception: Greet and welcome clients with a friendly, professional demeanor, ensuring a positive first impression.
• Appointment Management: Efficiently manage scheduling, and appointment changes.
• Sales & Upselling: Actively engage with clients to promote services, retail products, and special offers, meeting sales targets and contributing to salon growth.
• Customer Support: Handle client inquiries, resolve concerns, and provide tailored recommendations to ensure complete satisfaction.

Required Skills and Qualifications :

• Proven sales experience with a strong focus on goal achievement and client retention.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Exceptional phone etiquette and communication skills.
• Previous customer support or front desk experience preferred.
• Positive, charismatic, and professional demeanor with a passion for exceptional guest service.

Benefits:

• 401(k)
• Health, Dental, and Vision Insurance
• Employee Discount on Services and Products
• Opportunities for professional growth and advancement

Apply Today: If you’re a motivated individual looking to be part of a supportive, growth-focused environment. Join our dedicated team and help us continue to provide outstanding service to our loyal clients.

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