At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
*Note that this position is based out of Bozeman, MT*
Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image. Generate and optimize revenue by effectively following the selling strategies set by sales and revenue management. The reservation agent provides various planning and booking services including answering guest questions, making travel itinerary recommendations, and converting reservation inquiries to generate sales. Practice and promote the desired work culture around O&O our four core values.
Provide the highest level of guest service (verbal & written) always demonstrating One & Only Joy service standards
Execute reservation sales from initial inquiry to conversion to confirmation
Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory
Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information
Ensures accurate input of reservations details in the hotel property management system
Secure timely, accurate and confidential reservations financial payment information
Exercises proper selling, up-selling, cross selling and suggestive selling techniques to maximize property revenue
Overcome guest objectives using OOMB relationship selling techniques
Records and processes reservations via all channels and ensure response within 24 hours of receipt
Maintains professional confidentiality of VIP and "special guests as directed by Manager
Competent use of OOMB property technology such as OPERA PMS, SynXis and Office applications to manage reservations
Efficiently processing prior-to-arrival guest confirmation correspondence with all required information accurately daily, while duly entering all guest information, including all requests and traces in the system
Ensure every caller directed to the department receives an optimum level of services and care
Treats internal and external customers fairly with respect, while developing effective customer networks
Provide accurate, appropriate, relevant information about the resort and area attractions
Develop strong local knowledge/relationships with our local area partners such as Big Sky Resorts and Yellowstone National Park
Knowledge of food and beverage, Wellness and Retail options at OOMB
Achieve performance target (Key Performance Indicator) to ensure that agent's work supports and furthers the organization's goals
Consistently follows the IFH call processing standard and achieve a minimum 85% LQA Reservation Mystery Shop score
Participation in Reservation Self Audits conducted weekly to provide feedback and training opportunities
Liaise with the Sales Department regarding booking of group rooms
Input group reservations as directed
Maintains a comprehensive filing system in the Reservations department
Provides Team Leader and Manager with all relevant correspondence for late cancellation and no-show bookings to support the penalty charges
Attend briefing and departmental meetings as required
Attends all training programs as required by the business needs
Demonstrates adaptability and flexibility according to the work demand
Complies with the resort and department cost saving plans and initiatives
Ensure compliance with all security and safety standards
Understands and observes the department's general policies, standards and procedures
Performs appropriate additional tasks as directed by the Team Leader and Manager according to the business needs
To assist with any other duties as required by the Manager or another member of the management team
A minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field
Excellent communication skills, written and oral proficiency in English
Experienced in using Opera system
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Strong interpersonal skills
Organizational skills
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Nearest Major Market: Bozeman
Nearest Secondary Market: Montana
...be more than just a line on your resume. This position is located at the Dallas Love Field Airport at 7366 Cedar Springs Road Dallas, TX 75235. It pays to be an Intern with Enterprise! Benefits include, but are not limited to: Full-time 40hr per week schedule...
...: Overview We are seeking a dedicated and professional Chinese Speaking Front Desk Receptionist to join our team. This role is crucial in providing excellent customer service and ensuring the smooth operation of our front office. The ideal candidate will be the first...
...WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: SPANISH Requirements: ~85% English proficiency~ Steady wired internet connection... ...industry the interpreter works with (healthcare and medical one, specifically). Go into internal professional...
...Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our... ...their first day of employment!~ Generous paid time off program - work your way up to 5 weeks of PTO a year!~ Medical, dental and...