Job Description

Job Description

Job Description

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting opportunity located in Ashburn, VA .

Job Description and Responsibilities

ESM is looking for a full-time Program Manager II who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. The Program Manager shall serve as the Contractor's point of contact for the Contracting Officer Representative (COR) and Government senior level managers. Provide a full range of Program Management support services for the purpose of operating an effective and efficient Technology Service Desk (TSD) across 3 locations (VA, FL, TX).

Employee responsibilities include:

• Staffing and Resource Management
• QA and Performance Management
• Knowledge and Service Catalog Management
• Training
• Transition In/Out

Required Knowledge, Skills and Abilities (KSA)

• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
• Ability to work in a dynamic cross-organizational team environment
• Strong dedication to provide quality customer service
• Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
• Ability to prioritize tasks and adhere to established deadlines
• Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary

Desired KSA

• Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations
• Candidate must communicate effectively with team members, management, and government customer
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision
• Experience managing staff located in 2 or more geographically separated locations

Minimum Training, Education, and Certifications

• A minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff.
• Bachelor's degree in related field
• PMI PMP, HDI Desktop Support Manager or HDI Support Center Director (Preferred), ITIL v4

Minimum Clearance

• CBP Background Investigation (BI)

Physical Requirements

• Ability to sit, stand, walk for extended periods of time
• Ability to use a computer

Additional Requirements

• Other duties as assigned
• U.S. citizens or have Lawful Permanent Resident status

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

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