In an environment of rapid growth and increasing complexity, the Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and be an expert in Excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of the operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. What are we really looking for? You should be very analytical and be able to justify your decisions and approaches with data. You should be able to deal with a high degree of ambiguity. You should be able to take a complex problem and break it down into smaller digestible chunks. You should be able to define a logical and step-by-step approach to achieving assigned goals. You should be comfortable with processes and process design/analysis. You should have the ability to influence without authority and do so by using data and facts. You should be able to deal with varied stakeholders and earn their trust. You are mature and able to function independently with limited guidance. Language proficiency (mandatory) – English. Key Job Responsibilities The incumbent will be responsible for working with supply chain execution, transportation, FC, carriers, and other Amazon teams to identify pain points and scope out large high-impact projects. They will be responsible for driving cost-benefit analysis and go/no-go decisions on various initiatives. Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis. They will liaise across functions to drive their project and help clear issues and bottlenecks. They will work with technology teams to scope out and drive any tech changes that are needed. BASIC QUALIFICATIONS - 2+ years of program or project management experience. PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology.
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