Job Description

Job Description

Job Description

Who we are:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

The Policy Holder Services Supervisor will oversee a team of Policyholder Services staff as well as service agents, policyholders, and providers and may assist other departments in making policy changes. To be successful, you should have strong insurance industry knowledge and be very comfortable with managing teams and operation processes. This position is in-office only at our Murray, Utah location.

Duties and Responsibilities:

• Help promote a company culture that encourages top performance and high morale.
• Oversee production, reporting, and planning for Policy Holder Services.
• Work with department director and upper management to determine values, mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the department.
• Enforce established guidelines and procedures.
• Support worker communication with the management team.
• Efficiently organize daily tasks and shift priorities when needed to meet deadlines.
• Respond to team inquires in the expected turnaround time.
• Delegate and assign work to the team.
• Assist with creating, updating, and standardizing operating procedures within the department.
• Process repetitive payment system checks, and contract maintenance.
• Approve timecards.

Minimum Qualifications:

High School Graduate or equivalent (GED); education in insurance, healthcare, business administration or equivalent relevant experience preferred.

Knowledge, Skills and Abilities:

• 3-5 years of insurance industry experience.
• At least 2 years of experience in a supervisory and/or management role.
• Experience with general insurance, and production experience in the relevant industry.
• Excellent performance improvement and operations strategy.
• Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to make procedural decisions and judgments on sensitive, confidential issues.
• Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
• Strong data and records management skills.

Travel Requirements:

This position may require light travel as needed.

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.

Job Tags

Contract work, Temporary work, Work at office, Immediate start, Flexible hours, Shift work,

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