Job Description

About Servier Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic decision. Role Summary The Patient Experience Manager (PEM) position is a member of Patient Services team and part of the larger Patient Office. This role reports to Sr. Manager, Patient Experience. The PEM works in close coordination with patients, caregivers, healthcare providers (HCPs), field-based teams, and external patient services (Hub) and distribution partners (including specialty pharmacies) to build a best-in-class patient experience. This position will be involved in day-to-day tactical activities aligned to the department's strategic imperatives. The PEM will work closely on the new and existing HUB and clinical support infrastructure. They will ensure patients are receiving products by removing any modifiable barriers, ultimately driving adherence and persistence. This role will collaborate across the Patient Services team as well as with cross functional partners such as Market Access, Marketing, Patient Access, and IT. This individual will also gain exposure to Servier's portfolio of products and ensure that patients and providers receive effective, compliant delivery in a rapidly changing policy and reimbursement environment. This is an excellent opportunity to join a high performing team committed to making a difference in the lives of oncology patients. Primary Responsibilities Oversee the Tibsovo Patient Support Program Act as the primary liaison between Servier and the Hub provider for all Tibsovo patient support activities. Monitor vendor performance through KPI's, call audits, quality checks, and reporting; provide feedback and drive accountability. Participate in weekly Hub meetings and review case escalations. Provide information on co-pay assistance programs, independent third-party foundations, and free drug programs by sharing information to the Hub as appropriate and needed. Guide Hub in executing best-in-class onboarding and distribution coordination, especially for pending and overdue patients. Review, approve and seek additional information for all Patient Assistance Program applications and ensure proper documentation is maintained. Deliver a seamless, compliant, and empathetic experience for patients, caregivers, and providers by evaluating program trends, identifying process gaps, and implementing improvements. Provide proactive access and reimbursement education to healthcare professionals ranging from prior authorization to coding and billing requirements. Identify insurance trends and partner with cross-functional teams (Marketing, Legal, Sales) to address barriers. Serve as a hub resource for interpreting payer policies, benefit verifications, and specialty pharmacy issues. Engage in distribution and specialty pharmacy discussions as they relate to patient services, particularly around onboarding pending patients and overdue patients. Remove all relevant access hurdles to attain product. Anticipate and manage patient and provider program issues, oversight of vendors and the eligibility process, address and resolve escalated issues, and implement program improvements. Other duties as required or directed by the Manager or Functional Management Request any data analytics for the Tibsovo patient services program and consolidate into a presentation-ready format Manage and track all Tibsovo decisions in trackers Assist in vendor-related issues and remain diligent in closing out Education and Required Skills Bachelor's degree or equivalent in science or business-related field required; advanced degree preferred Account management, reimbursement or Coding/Billing experience is a plus 2-3 years of Patient Services case management experience at a biotech or pharmaceutical company preferred Experience within oncology oral Patient Services programming preferred Knowledge of US payer coverage and reimbursement environment, CMS policies pertaining to access services as a result of the Affordable Care Act (ACA) and pharmaceutical channel dynamics. Background in implementing comprehensive patient access and reimbursement programs, call centers and hub operations. Possess exceptional communication skills, both oral and written Must be able to work with autonomy and in teams as necessary Ability to work in a fast-paced cross functional environment liaising with medical, sales, marketing and market access is required Ability to prioritize and organize large volumes of case, and complete projects on time Knowledge of regulations and laws governing the protection of patient identifying information (HIPPA, HITECH). Travel and Location Remote Travel to Boston HQ expected every 2-3 months Travel up to 15% of time Servier's Commitment: Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Salary Range The salary range for this role is $98,000-$112,000 . An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link. Servier

Job Tags

Temporary work, Work at office, Remote work, Flexible hours,

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