Job Description
Job Description
Job Description
Salary: $78,000 to $88,000 annual
Definition of a Hero in this position
Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
Customer Advocate: Listens attentively to customers. Acts as a problem solver, analyzing customer and team needs and challenges to provide effective, innovative, and tailored solutions.
Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
Humility and Positive Communication: Teachable, values others ideas, avoids gossip, and always communicates respectfully.
Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.
Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.
Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.
Responsibilities
Begin each workday on time with a positive attitude, ready to provide excellent service and effective solutions.
Work directly with the parts staff, ensuring all team members are performing to the standards established for success.
In conjunction with the VP of Finance, maintain profitability by monitoring inventory levels, forecasting accurately, and ensuring current pricing and gross profit margins meet established goals.
Ensure that the team consistently provides the same high-quality experience to every customer.
Work closely with the Service Manager to ensure all special orders and repair order parts are available in a timely manner to support the shops operations.
Oversee the receiving process and ensure that all incoming parts are accurately inventoried, properly stored, and stocked efficiently.
Manage and coordinate inter-store parts transfers to ensure smooth operations and maintain inventory accuracy.
Manage the team, responsible for teams work schedule, approve time off requests, etc. - Assist customers and internal departments with parts inquiries and ensure quick, accurate responses.
- Provide recommendations and solutions to customers regarding parts selection, substitutions, or special orders.
- Achieve sales targets by promoting parts and related products to service customers.
Qualifications
Physical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.
Mathematical Skills: Able to perform math calculations necessary for parts inventory management and parts pricing, understanding the difference between margin and markup.
Computer Skills: Proficient in using dealer management software, entering sales orders, using parts lookup software and online tools.
Tools: Skilled in operating hand and power tools commonly used to repair starter recoils, install chainsaw chains, install string trimmer heads, etc.
Mechanical Skills: Possess a working knowledge of engine and hydraulic theory.
Attention to Detail: Accurate in gathering information, documenting issues, verifying unit details, and following processes consistently.
Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
Collaboration and Teamwork: Works effectively with leaders and team members across departments to ensure a seamless and efficient customer service experience.
Communication Skills: Communicates clearly with colleagues and customers, both in person and over the phone, while adapting style to the situation.
Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.
Benefits:
- Eight Paid Holidays per year.
- Paid vacation policy.
- Health, vision, and dental insurance with an employee contribution.
- Company contribution toward supplemental insurances
- Retirement Savings Plan - Safe Harbor 401k with company match.
- Paid phone plan.
Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.
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