Job Description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Our New Customer Concierge team is obsessed with our proven sales process to ensure protection and peace of mind to all customers by providing them with the entire Vivint offering of Smart Savings.

A Day in the Life:

Our sales representatives make outbound calls to customers who have had their systems installed for 30 days to 18 months. We deliver a premium, white-glove experience by proactively resolving technical and billing concerns, educating customers on the full capabilities of their smart home, and ensuring a seamless journey from sale through installation—all while maintaining a strong focus on customer satisfaction.  

Expectations for Success:

• Grit and Resilience: New Customer Concierge Professionals must possess the determination and resilience to overcome challenges, handle rejection, and persevere in the face of obstacles, ultimately driving their success in driving revenue and customer satisfaction.
• Consistent Sales Performance: A successful New Customer Concierge Professional is expected to consistently meet or exceed monthly and quarterly sales targets, demonstrating a track record of delivering results and contributing to Vivint’s revenue growth.
• Effective Communication New Customer Concierge Professionals must be able to explain complex product offerings in a simple and persuasive manner, ensuring that customers fully understand the value of resigning with Vivint and how they address their unique needs.
• Continuous Learning: New Customer Concierge Professionals are expected to stay current with our evolving product and service offerings, industry trends, and sales techniques. Continuous learning and adaptation to changing market conditions are essential for achieving and maintaining success in this role. 

Who you will work with:

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization.

What we’re looking for:

Minimum qualifications:

• Must be at least 18 years old 
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) 
• Able to work Full-time (schedule is flexible) 
• Prior sales experience is a plus 
• Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

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