Job Description

This position is responsible for the engineering, implementation, administration, and support of an enterprise-class IT network infrastructure, utilizing high-level skills with standardized network hardware and software. This role will require partnering with other team members to promote and build significant collaboration and partnerships, including being the backup resource for other network technologies as assigned e.g. physical security (Video, Gates etc.) and other related Control Systems.

The IT network landscape encompasses a mix of on-premises and cloud-based components, including network routers, switches, firewalls, VPNs, VoIP/telephony systems, and Microsoft's Active Directory, DHCP, and DNS services. This role requires the ability to navigate through this complex architecture, adopt an Infrastructure as a Service (IaaS) approach, and enhance the system's efficiency through software-defined solutions like SD-WAN and the principles of Infrastructure as Code (IaC).

Responsibilities for the security of our infrastructure as assigned to this role and delivering and maintaining a secure network is at the core of our culture.

Role & Responsibilities

• Supports multi-protocol routers, multi-layer switches, network devices, and network management systems. Responsible for Tier 2 level support for installation, administration, and support of local area network and wide area network (LAN/WAN) systems at multiple sites.
• Engages and collaborates with business sponsors and stewards to address network, video management system & cameras, gates & access controls system issues, and identify, prioritize, cost management, and plan enhancement opportunities, ensuring the network infrastructure meets the service availability target of 99.99% and 4 hours for Recovery Time Objective (RTO).
• Supports and maintains the network Infrastructure and is responsible for performing security hardening of the installation, configuration, and administration of networking components; testing, and conducting hands-on troubleshooting the security by utilizing expert-level skills with Public Key Infrastructure (PKI), Microsoft Teams (voice), FTP, DHCP, DNS, RDS, and endpoint protection with Windows Defender and Malwarebytes.
• Co-responsible for all the endpoint protection (physical & virtual devices on-premises and in the cloud) to ensure the security settings and the periodic updates of security signature files. Provides full disk encryption support with BitLocker.
• By following IT operational excellence standards, this position will oversee and manage the technical administration of the assigned IT Services through the development of multi-year IT Service Roadmaps and warranty/utility metrics with the use of IT Playbooks.
• Performs within established Service Level Agreements with all lines of business and their partners. The role supports network users following ITIL Incident, Problem, Change, and Service Request practices, providing general systems, reporting, and technical support services.

Required Qualifications

• Bachelor’s degree in computing or technology-related field is required. An additional four (4) years of relevant experience may be substituted for a bachelor’s degree.
• A minimum of four (4) years’ progressively responsible experience supporting and troubleshooting a business network is required.
• Cisco CCNP certification is required.
• The ideal candidate will have an expert level of proficiency in supporting:
• Cisco Routers and Switches
• Firewall and VPN Technologies
• TCP/IP/DNS
• VoIP technologies
• Azure Networking
• PKI
• As well as extensive skills with:
• Wireless technologies - Point to Point, Private 5th Generation Technologies
• Microsoft Windows Server and Active Directory
• Microsoft Cloud Security Services
• Microsoft Teams, Hybrid and Native
• Cloud-Based Phone System
• Azure Sentinel
• Security and Vulnerability Scanning

Desired Qualifications

• Microsoft 365 Certified: Teams Administrator Associate or Teams Voice Engineer Expert and SSCP – Systems Security Certified Practitioner (ISC2) certifications are desired.

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