Job Description

Overview The Manager Operations will provide leadership and direction for all Speciality Contact (Call) Centers in a manner consistent with the mission and core values of the organization. The Ops. Manager will develop, establish and apply policies and procedures, and ensure development and implementation of an efficient daily workflow in all areas of the Contact Centers. This position is responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, staff recruitment and multi-site operations. This position works closely with the Director of Practie Communications, site leadership as well as physicians and staff in the site. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals. This position oversees all of the Speciality Contact (Call) Centers and requires travel to the various sites. Responsibilities The Manager Operations will provide leadership, direction for all Speciality Contact (Call) Centers in a manner consistent with the mission and core values of the organization. The Ops. Manager will develop, establish and apply policies and procedures, and insure development and implementation of an efficient daily workflow in all areas of the Contact Centers. This position is responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, staff recruitment and multi-site operations. This position works closely with the Director of Practie Communications, site leadership as well as physicians and staff in the site. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals. This position oversees all of the Speciality Contact (Call) Centers. This position requires travel to the various sites. Requirements Education and Work Experience: Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field- 5 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred. Other Requirements: Physician and staff relationship building and retention. Excellent computer skills including experience in using MS Excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications. Development and interpretation of complex financial documents including Profit & Loss statement, budgets & other related reports. Human Resources Management. Business planning and development. Strong interpersonal skills. Ability to be detail-oriented and still remained focus on larger goals/targets. #ESJJan25 Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and “catch up” provision Paid Time Off (PTO) & company paid holidays Tuition reimbursement Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas. #J-18808-Ljbffr Stella Maris

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