Job Description
Are you someone who takes pride in hands-on work and making sure everything runs smoothly behind the scenes? Hostelling International USA is looking for a full-time Maintenance Associate to join our New Orleans hostel team. Located in the heart of the city, our hostel welcomes guests from around the world — and we need someone who can help keep our property clean, functional, and safe while contributing to a positive guest experience.
Job Overview
Pay: $17.50/hour
Schedule: Full-time, benefit-eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (waiting periods may apply)
Key Responsibilities
Handle a variety of repair and upkeep tasks in a timely and professional manner
Use our facilities management system to track and complete maintenance projects
Conduct routine maintenance across plumbing, painting, landscaping, and building systems
Monitor HVAC, electrical, sprinkler, and fire alarm systems
Oversee and document third-party vendor visits (e.g., pest control, plumbing, HVAC)
Maintain cleanliness and order of trash, recycling, and compost areas
Support janitorial needs and help housekeeping as required
Be physically capable of using ladders, lifting equipment, and accessing confined areas
Collaborate across departments and assist with special projects as needed
What We’re Looking For
High school diploma or GED
3 or more years of experience in a maintenance role, ideally in hospitality
Working knowledge of building operations and comfort using hand tools
Able to read and follow instructions, complete basic written reports, and interact with guests and staff
Comfortable with basic math (fractions, percentages, measurements)
Willing to work nights, weekends, and holidays as scheduled
Customer service-minded and able to handle issues with professionalism and care
Physical Requirements
Regular movement including walking, reaching, standing, and talking
Occasional climbing, crouching, or balancing
Ability to lift up to 50 pounds
Visual ability to perform tasks involving close detail, color, and depth perception
Moderate noise level typical of a hospitality setting
Accessibility Note
We are committed to providing reasonable accommodations to support individuals with disabilities in performing essential job functions.
About Us
HI USA is a nonprofit organization with a mission to help all, especially the young, gain a greater understanding of the world and its people through hostelling. We’re proud of our diverse team and welcome applicants from all backgrounds who are passionate about creating a positive impact through hospitality.
Ready to join a team that values purpose as much as professionalism? Apply today and become part of the HI USA community.
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