Job Description
Technical Sales Support Specialist – Jewelry Equipment & Processes
The Opportunity:
We are seeking talented Technical Sales Support Specialist to join our team, combining expertise in jewelry production techniques and technical support to deliver exceptional solutions to both customers and internal teams. As a key intermediate escalation point for initial technical inquiries, the position specializes in diagnostics, troubleshooting and providing in-depth product and process expertise for our customers.
The Technical Sales Support Specialist will be part of our Quality Management Service team, supporting our RioPro+ and RioPro manufacturers and professionals who invest in capital equipment. This role is at the heart of customer success—providing exceptional technical guidance, live support, training, and equipment setup assistance for Rio Grande–purchased tools and equipment.
This individual will be a key player in empowering both our customers and internal teams to use intermediate and advanced jewelry manufacturing equipment effectively, confidently, and creatively.
What You’ll Do:
Technical Support & Troubleshooting:
Provide expert-level guidance and product usage recommendations of tools and equipment helping customers and associates resolve technical issues quickly and confidently.
Diagnose and resolve intermediate technical issues associated with jewelry-making processes, equipment, and tools across the spectrum of casting, polishing, soldering and finishing techniques.
Virtual & Hands-On Training:
Conduct live virtual, in-person process training and walkthroughs including walkthroughs for new equipment setups and workflows for RioPro-managed and Wholesale customers.
Chat, Email & Phone Availability:
Offer responsive technical support via both internal and external chat, email and phone platforms and be available for pre-scheduled and on-demand calls with RioPro+ clients.
Internal Support Training:
Assist in training Rio internal agents and team members on new and existing equipment and processes to ensure company-wide technical fluency and customer support excellence.
Act as an internal consultant to provide solutions, improve communication channels and share insights with departments regarding customer needs and challenges
When scheduled, assist with technical analysis, testing new products and offering feedback to Supply Chain members on efficiency, usability and quality.
Sales Sprint Support:
Actively support sales sprints by being available to both customers and agents for real-time questions, equipment guidance, and process support—helping drive confident purchasing decisions.
Innovation and Industry Engagement:
Participate in and support tradeshow and external event for sales operations. Demonstrate equipment, participate in preparing tools and equipment, ensuring all tools and machines are complete, tested, and show ready.
Video Content Creation:
When scheduled, assist in the development of educational and tutorial videos for both customers and internal teams, covering setup, maintenance, and best-use practices.
Providing information for associates and customers product needs for shop set ups or expansions of businesses.
What You’ll Need:
Demonstrated intermediate experience in jewelry manufacturing techniques such as casting, soldering, stone setting, polishing and metal finishing.
1-2 years jewelry making experience
Hands-on experience with jewelry-making tools and machinery (e.g., casting, polishing, 3D printing, laser welding)
Strong technical troubleshooting skills
Excellent communication and problem-solving skills
Comfortable with live video calls, screen sharing, and virtual demonstrations
Experience with CRM, chat tools, or customer support platforms
Great customer service skills and the ability to explain products and processes to our customers.
Proficient communication and teaching skills for both internal associates and customer of varying knowledge levels
Exceptional attention to detail, coordination skills, and a proactive mindset in fast-paced multi-tasking environments
Preferred Skills:
Bilingual (English/Spanish)
Ability to use CAD software for jewelry designs
Certification from a recognized jewelry technical or gemology program
Schedule/Environment:
Office Environment
Scheduled shift between 8:00 AM-5:00 PM
Hybrid potential after training period
The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit:
Rio Grande is a Metal Free environment within our operations areas.
Diversity, Equity, Inclusion and Belonging:
Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.
The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:
Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.
The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.
Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.
...Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our... ...their first day of employment!~ Generous paid time off program - work your way up to 5 weeks of PTO a year!~ Medical, dental and...
...be more than just a line on your resume. This position is located at the Dallas Love Field Airport at 7366 Cedar Springs Road Dallas, TX 75235. It pays to be an Intern with Enterprise! Benefits include, but are not limited to: Full-time 40hr per week schedule...
...: Overview We are seeking a dedicated and professional Chinese Speaking Front Desk Receptionist to join our team. This role is crucial in providing excellent customer service and ensuring the smooth operation of our front office. The ideal candidate will be the first...
...WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: SPANISH Requirements: ~85% English proficiency~ Steady wired internet connection... ...industry the interpreter works with (healthcare and medical one, specifically). Go into internal professional...