Job Description

Job Description

Job Description

.As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge you’ll develop customer relationships that span generations of family. Because of their interaction with you, clients will know that when it comes to fine jewelry purchases, they can count on Alan's Jewelry & Pawn every time. You’ll explore our selection and products with the client, work to understand their needs while building the purchase. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

Benefits:

• Health and Wellness such as Medical, Dental, and Vision
• Generous Commission plan
• Generous Paid Time Off plan to allow our employees time away from work
• 401(k) with company match
• Employee Discounts
• Training Opportunities
• Employee Referral Program
• Much More!

Job Requirements

• Meet/exceed personal weekly, monthly, and annual sales goals
• Meet/exceed personal ESP or extended service plan attachment rate goal
• Handle each customer transaction professionally, efficiently and accurately
• Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
• Maintain Fine Jewelry merchandising and visual standards, including departmental signing
• Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
• Complete diamond testing as required
• Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
• Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
• Maintain Alan' Jewelry & Pawn professional standards for dress attire and appearance
• Cooperate and collaborate with fellow associates, management and business partners
• Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
• Accept additional responsibilities and execute tasks as assigned by the Manager and/or Store Management
• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
• Must be 18 years of age or older
• Must have flexibility to work nights, weekends, and Holidays as per the stores schedule

Pay will be based on qualifications and experience.

• High School Diploma
• Strong interpersonal communication skills
• Fine Jewelry experience preferred/ retail or sales experience required

• Ability to use keyboard, telephone, computer and other business-related equipment
• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
• Physically stand during duration of shift
• Be able to bend and stoop as well as lift up to 30 lbs.
• Hand manipulation to complete watch and fine jewelry repairs
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.
• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department

EEO/Drug Free Workplace

Job Type: Full Time

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