Job Description

Job Description

Job Description

The Internet Home Consultant (IHC) is responsible for lead intake from over 70 different lead sources and assigning out to the appropriate Sales Professional(s). The IHC will answer and respond to all phone and Internet inquires (including Chat and Facebook Messenger) while providing first-class customer service internally and externally. The IHC will participate in the implementation and maintenance of lead nurturing activities and provide the Field with up-to-date digital insights that will allow for high engagement touch points with leads.

Essential Duties and Responsibilities

• Function as the lead management contact on emails received from various Perry Homes’ and partner websites.
• Ability to interact with customers and show high-level customer service through email, online chat, and telephone contact.
• Answer emails and online chats daily and communicate with prospects until enough information is obtained to assign lead to appropriate Sales Professional.
• Maintain customer information in Customer Relationship Management system.
• Track and report on customer leads and their online digital footprint as needed.
• Provide reports showing activity and trends relating to duties.
• Monitor various websites for accuracy on a regular basis.
• Cultivate 1-800 contacts until they can be assigned to appropriate Sales Professional.
• Assist in research for new Internet marketing ideas.
• Develop and maintain strong positive relationships with Sales Professionals, Divisional Marketing Managers, vendors and upper management.
• From time to time one must complete projects with short notice in extreme constraints.
• Will also be called upon to assist with projects in any division as needed.

Requirements

• High School Diploma or equivalent required; Bachelor’s degree in Communications, Journalism, Advertising or Public Relations, preferred.
• HubSpot knowledge, preferred.
• Facebook Messenger and basic SMS communication best practices knowledge, preferred.
• Some Realtor knowledge preferred. Internet sales experience or college coursework in Internet marketing a plus.
• Experience working in a call center a plus.
• Ability to build and maintain relationships and communicate with others effectively, both orally and in writing, in a professional and competent manner.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
• The ability to add, subtract, multiply and divide using whole numbers, fractions and decimals, to compute percentages, and to perform basic algebra and geometry.
• Demonstrated organization and time management, which includes the ability to multi-task and run multiple projects simultaneously while maintaining thoroughness and precision.
• Must have a strong work ethic, positive attitude, be team-oriented, proactive, and agile.

Benefits

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer

Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact hrinfo@perryhomes.com.

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