Help Desk Associate I Job at LOOP, Florence, SC

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  • LOOP
  • Florence, SC

Job Description

Job Description

Job Description

We are seeking a detail-oriented and organized Tier 1 Helpdesk Associate. The ideal candidate will possess strong customer service skills, critical thinking abilities, and the capacity to work effectively in a team environment. Some IT knowledge is preferred but not mandatory.

Key Responsibilities

  • Answer customer calls and provide professional support
  • Set up and update support tickets accurately
  • Perform minor troubleshooting of hardware issues
  • Deliver excellent customer service
  • Collaborate effectively within a team environment
  • Make sound and quick decisions while assisting customers
  • Maintain detailed and organized records of customer interactions

Preferred Qualifications

  • Some IT knowledge (preferred but not mandatory)
  • Strong attention to detail and organizational skills
  • Excellent critical thinking and problem-solving abilities
  • Ability to multitask
  • Ability to work Monday - Friday, 8:00 AM to 5:00 PM

Job Tags

Monday to Friday,

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