Job Description

Fraud Prevention and Detection Specialist Intermediate-Credit Card at USAA summary:

The Fraud Prevention and Detection Specialist Intermediate-Credit Card at USAA applies analytical skills to detect and prevent fraudulent activities across financial products, particularly credit cards. The role involves reviewing suspicious transactions, initiating contact with members to mitigate risks, and utilizing various fraud management tools and systems. This position requires knowledge of financial regulations such as Reg CC and Reg E, and experience with credit card fraud investigations and customer service within a financial institution.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated , Fraud Prevention and Detection Specialist-Intermediate-Credit Card you will within defined guidelines and framework, apply basic analytical skills on high risk financial and non-financial transactions to detect and prevent fraudulent activities for a wide range of enterprise financial products and services. Reviews and responds to suspected fraudulent service requests, queues, and transaction records to identify potentially fraudulent transactions or accounts. Identifies problems and issues by performing relevant research using the appropriate tools and by following established procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa Crosstown, FL. Relocation assistance is not available for this position.

Work Schedule: Monday-Sunday 7:00 am-7:00 pm CST (With 2 consecutive days off including one weekend day) and 2 mandatory holidays per year

What you'll do:

• Demonstrates a variety of fraud management tools and systems and applies proficient knowledge to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
• Effectively initiates contact with members to review suspicious activity; and if vital, take appropriate actions to mitigate the risk and protect the member's assets.
• Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
• Effectively applies appropriate tools and procedures to report confirmed fraud and associated trends.
• Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.
• 1 year of fraud prevention/detection experience in a financial services environment.
• Experience working with Fraud Case Management Tools/Systems.
• Working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
• General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
• Strong attention to detail and high concern for data privacy and accuracy.
• Customer service orientation with developed analytical and problem-solving skills.
• Developing knowledge of Microsoft Office products.
• Knowledge of federal laws, rules, and regulations to include Reg CC, Reg E

What sets you apart:

• 2 years’ experience Credit Card fraud investigations and identifying fraud type.
• 2 years’ experience with Reg CC and Reg E.
• 2 years customer service experience in a Financial Institution.
• Experience with the following types of fraud; ID Theft, First Party Fraud and Account Takeover, Credit Card Fraud.
• Experience with Safire.
• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $43,680 - $53,450 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords:

fraud prevention, credit card fraud, financial services, fraud detection, fraud investigation, risk mitigation, fraud case management, Reg CC, Reg E, customer service

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