Job Description

Job Description

Job Description

The Entertainment Manager, under the direction of the VP of Marketing & Sales, is responsible for the day-to-day operations of the Entertainment Department including supervisory and administrative work. This position is responsible for working hand in hand with selected agencies to coordinate and ensure the success of all entertainment events. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Create excellent customer relationships and provides top notch customer service by following the company's Customer Service Standards.
• Manage the operational and fiscal activities of the department to include: staffing levels, budgets, and financial goals.
• Plan and develop system and procedures to improve the operating quality and efficiency of the departments.
• Analyze and document business processes and problem as well as develops solutions to enhance efficiencies.
• Interview and select personnel and provide and organized on the job training programs.
• Keep records and makes administrative and personnel reports as necessary.
• Plan staff work schedules according to projected work levels and maintains time keeping systems.
• Work with agencies to develop innovative ideas for upcoming events.
• Sign and review offer sheets with the VP of Marketing & Sales and Casino General Manager to authorize agency to begin negotiations with entertainers and acquires signatures from VP of Marketing and Sales, Casino General Manager, and Chief Executive Officer of the final draft of all Entertainment contract negotiated.
• Review, sign, and approve all artist requests submitted by agencies.
• Set ticket prices.
• Schedule and oversee lounge acts.
• Ensure check requests and disbursement voucher are submitted in a timely manner.
• Responsible for ticket stock ordering, sales, and inventory.
• Monitor entertainment contracts to ensure agencies adhere to Kewadin Casino guidelines.
• Monitor agencies to ensure they are fulfilling their duties obligated by contract.
• Promote team building, coaching, mentoring, and provides leadership to team.

ADDITIONAL RESPONSIBILITIES:

• Complete all mandatory supervisory and management trainings.
• Attend all meetings.
• Fill in for Production Lead, Production Assistant, and/or Box Office Ticket Vendor as needed.
• All other job-related duties as assigned.

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, Board of Directors, customers and outside vendor/service providers.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying of 25 pounds. Physical factors include constant standing, walking and use of hearing; frequent sitting, pushing/pulling, climbing, stooping, kneeling, crawling, reaching, manual handling, typing and bending; occasional use near/midrange/far vision, depth perception and color/field of vision. Working conditions include constant exposure to noise, vibration and air quality and occasional exposure to weather. Potential hazards include frequent computer use and exposure to equipment; occasional exposure to electric shock and moving mechanical parts.

REQUIREMENTS:

Education: High School Diploma or Equivalent is required. Bachelor's Degree in Event Management, Business Management, Marketing, Event Planning or related field is preferred.

Experience: A minimum of 5 years of experience in management or entertainment field is required.

Certification/License: Will be required to have a Criminal background investigation done under the rules of the National Indian Gaming Commission.

Knowledge, Skills and Abilities: Knowledge of the basic structure and content of the English language is required. Knowledge of entertainment process booking, contracts, riders, production and backline is required. Must have working knowledge and be able to use word processing, spreadsheet, accounting, email and data base software. Familiarity with social networking and other Web 2.0 marketing tools is preferred. Must have strong customer service skills and ability to work in a dynamic team environment. Must have advanced knowledge of large-scale audio and lighting gear. Must have basic trouble shooting skills for electronics, lighting and audio equipment. Must possess excellent communication skills and effective public speaking skills. Must have strong contract negotiation skills. Must be able to problem solve and have analytical skills. Must have excellent organizational skills, be detail oriented, project management and administrative skills. Must be able to work with minimal to no supervision. Must be able read, analyze and interpret written documents and reports. Must possess mathematical skills, including: ability to work with mathematical concepts and ability to understand profit and loss calculations and basic business finance. Must have reasoning skills, including: ability to define problems, collect data, establish facts and draw valid conclusions, deductive and inductive reasoning. Must be able to develop budgets. Must have the ability and willingness to interact with a wide range of people and establish effective working relationships. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work extended hours when needed. Position required being on-call to address business needs. Must be able to handle busy and stressful situations. Must be results driven. Native American preferred.

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