Job Description

Emergency Dispatcher (Remote)

Make a Difference in Recovery Journeys

For over 60 years, HopeLink Behavioral Health (formerly PRS) has empowered individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through quality services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can thrive.

Position Summary:

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth through the state issues data platform. Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis.

What We Offer:

• Meaningful Work: Make a real difference in the lives of others.
• Competitive Salary: $55K
• Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
• Supportive Environment: Join a dedicated team committed to providing high-quality care.

Schedule & Location:

This is a 100% On-site position and requires 40 hours per week, 7am - 3:30pm, EST. Weekends and Holidays are required!

Primary Duties:

• Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs.
• Monitor and provide technical support to mobile teams dispatching across the Commonwealth.
• Provide standardized safety checks with mobile teams who are in the field and coordinate with PSAPs regarding the dispatch of mobile teams in the field.
• Monitor the data platform for request for mobile teams and monitor regional Microsoft Teams applications for communications regarding dispatch.
• Coordinate with PSAPs regarding available resources for co-response.
• Update state data platform with case updates and dispositions.
• Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns.

Essential Competencies:

• Adaptability to changes in environment and situations.
• Strong and effective communication skills and accepts criticism and feedback.
• Dependability by following instructions, responds to management direction and keeps commitments.
• Meets attendance punctuality guidelines.
• Maintains emotional self-awareness and manages relationships positively.
• Focuses on solving conflict, not blaming and building interpersonal relationships.
• Contributes to building a positive team spirit and exhibits objectivity and openness to others views.

Qualifications:

• High School Diploma or GED.
• Must pass a typing test of 40 wpm with no more than 6 errors and a software-based application skills test.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• Experience in telephonic and text crisis management and call center environment.
• Demonstrated experience in a PSAP or similar environment.
• Awareness of or experience in the mental health substance abuse treatment systems in Virginia.
• Ability to exercise excellent independent judgment with minimal direct supervision.
• Excellent oral and written communication skills, Spanish-speaking bilingual skills a plus.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Equal Opportunity Employer. Committed to Diversity, Equity, and Inclusion

'Where Hope Meets Help.'

HopeLink is an Equal Opportunity Employer

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