Job Description

Customer Replenishment Manager

Join our dynamic team as a Customer Replenishment Manager where you will serve as the key liaison between our supply chain operations and CPG customers, ensuring optimal product availability and inventory levels. You'll drive collaborative planning, forecasting, and replenishment (CPFR) strategies to enhance service levels, reduce out-of-stocks, and improve supply chain efficiency.

This is a remote based role, but there is preference for someone who lives in CA.

What You'll Do (A Day in the Life):

1. Lead cross functional meetings and teams to align demand forecasts and inventory strategies between the company and customers.
2. Monitor and analyze customer inventory levels, sales trends, and order patterns to proactively manage replenishment.
3. Collaborate with internal teams (Sales, Demand Planning, Logistics) to ensure accurate and timely product delivery.
4. Identify and resolve supply chain issues, including out-of-stocks, overstocks, and delivery delays.
5. Utilize data analytics tools to generate actionable insights and improve replenishment performance.
6. Prepare and present performance reports, KPIs, and recommendations to internal stakeholders and customers.

Key Responsibilities:

• Develop and maintain strong relationships with key strategic customers to understand their replenishment needs and business cycles.
• Serve as the in house expert with a deep understanding of the customer promotional plans and run rates across segments understanding the customer business as much as the customer.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

What You Bring (Qualifications):

• Bachelor's degree in Supply Chain Management, Business, or related field.
• 5+ years of experience in customer supply chain or replenishment roles within the CPG industry.
• Strong understanding of retail supply chain dynamics and inventory management principles.
• Proficiency in ERP systems, forecasting tools, and Excel.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with a focus on data-driven decision-making.
• Ability to thrive in a fast-paced, cross-functional environment.

Preferred Skills (Nice to Have):

• Experience with retailer-specific replenishment platforms (e.g., Retail Link).
• Familiarity with retailer compliance requirements, such as OTIF, case-fill rates, and deduction management.
• Familiarity with ERP tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet.
• Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and retail math.
• Tech savvy, or willingness to learn.

This description outlines the role's essential functions but may evolve with business needs.

We're proud to offer a comprehensive package for full-time employees, including but not limited to:

• Recharge Time Paid vacation, holidays, and sick days.
• Health & Wellness Medical, dental, and vision coverage.
• Future You 401(k) plan with generous match program to help you save.
• Peace of Mind Life insurance, disability, and options for HSAs and FSAs.
• Everyday Perks Free coffee, fresh baked goods, and discounts.
• Growth & Support Career development and an Employee Assistance Program when you need it.

The target annual base salary range for this position is $75,000 $88,000. The actual base salary offered will depend on a variety of factors, including the applicant's qualifications, years of relevant experience, specific and unique skills, level of education, certifications or licenses, other legitimate non-discriminatory business factors, and the geographic location of the role. In addition to base pay, individuals in this position may also be eligible to earn bonuses.

At Peet's, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances. Peet's is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process.

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