Job Description
Job Type
Full-time
Description
Knight Office Solutions (KOS) is searching for a
Help Desk Support Technician to join our Tech Imaging team. Your technical knowledge is key to helping us deliver legendary customer service. The primary objectives for this position include ensuring customer satisfaction post installation of devices while adhering to KOS core competencies and culture keys.
About Us Knight Office Solutions is an independent technology dealer representing some of the best names in imaging, workflow, and IT. We have been voted as a Top Place to Work in San Antonio for eleven years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
When you join the Knight team, you will enjoy: - Leadership that promotes a balanced life which prioritizes faith, family, health, and work.
- A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
- A fast-paced growth industry focused on office technology.
- Access to local leadership.
- Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
And of course, a complete benefit package including:
- Medical.
- Dental.
- Vision.
- Life Insurance.
- Accidental death and disability insurance.
- Short- and long-term disability insurance.
- 401K (with company match!)
The
Help Desk Support Technician is responsible for providing technical support and troubleshooting assistance to customers who require assistance with copier repairs. You will utilize your expertise in copier technology to diagnose and resolve issues promptly, ensuring minimum downtime and maximizing customer satisfaction. This role will involve remote assistance as well as occasional on-site visits to address complex repair cases.
Requirements
Responsibilities include: - Respond promptly and professionally to customer inquiries and technical support requests via phone, email, or ticketing system.
- Remotely diagnose and troubleshoot copier-related issues, providing clear and concise instructions to customers. Address a variety of problems including connectivity, IT, network, scanning, printing solutions, and other IT-related issues.
- Install necessary software and drivers and train users on the appropriate print drivers and scanning protocols.
- Provide remote support for FM Audit meter capture software, assisting with maintaining a healthy reporting status of devices.
- Escalate complex or unresolved issues to the appropriate support teams for further investigation and resolution.
- Coordinate and schedule on-site visits for copier repair and maintenance when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions in the help desk ticketing system.
- Deliver exceptional customer service, ensuring a positive experience for clients throughout the repair process.
- Stay updated with the latest copier technologies, troubleshooting techniques, and industry best practices.
- Collaborate with internal teams to improve processes, identify recurring issues, and contribute to overall customer satisfaction.
- Perform other job duties as assigned and complete projects by deadlines.
No supervisory responsibilities.
Requirements To be successful in this role you will need: - An associate's degree or equivalent from a two-year college; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- To demonstrate core competencies to include integrity, trust, customer focus, and being a team player.
- The ability to embrace the Knight Office Solutions culture, mission, and goals.
Apply today! Submit your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions'
Careers Page.
If you are interested in applying to this role, we invite you to participate in a
Culture Index Survey . This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 - 10 minutes to complete.
Please click
HERE to complete the survey and select the position that you are applying for (Help Desk Support Technician). For optimal visual of directions, it's recommended that you take the survey on a computer or tablet.
Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender. Knight Office Solutions
Job Tags
Full time, Temporary work, Local area, Remote job,