Job Description
Content Writer (Customer Success Stories) Location Remote :
Job Title: Content Writer (Customer Success Stories) Employee Type: WS Expected Weekly Hours: 40 Location: Remote Pay Rate : $68.05 to $70.50 per hour Position Summary This position is responsible for organizing, controlling, and writing various content to support the client's business unit(s). Responsibilities - Write content such as blogs, product/service briefs, people “spotlight stories”, etc. for various audiences
- Organize material and complete writing assignments according to the client's set writing standards and styles regarding order, clarity, conciseness, and terminology
- Maintain records, files of work and revisions, and work in alignment with the client's change management processes and tools
- Interview/collaborate with multiple stakeholders to achieve compelling storytelling
- Work with multiple stakeholders to collect related information including editing and reviewing processes, and tracking deliverable status through assessment, development, and release phases
- Occasionally work 40+ hours in a week to meet certain team milestones
- Perform other duties as needed
Education and Credential Requirements - Bachelor's degree in Marketing, Computer Science, English, Technical Communications, Journalism or related field
- Eligible to work in the US without RLA sponsorship for employment visa status
Experience Requirements - 10+ years of experience in a content writer role
- 3+ years experience with Dynamics 365
- 2+ years experience and knowledge of ERP and CERM Systems, implementation, and usage
- Experience with creating documentation for a technical audience
- Experience interviewing/collaborating with multiple stakeholders to improve storytelling
- Experience creating highly visible content and documentation for large and diverse audiences
- Experience reading some technical document such as code bases, circuit schematics, mechanical drawings, etc. to better understand and incorporate technical content into general content
- Experience using various content management systems e.g., SharePoint, eDOCS, Bluebeam, etc.
- Experience using various document version control platforms (e.g., GitHub)
- Experience using various markup languages (e.g., Markdown) preferred
Skills Requirements - Ability to read, write, and speak English proficiently
- High proficiency using productivity software such as M365 (Word, Outlook, Excel, PowerPoint, Visio, Teams and SharePoint)
- Ability to use project/program management principles and methodologies to consistently meet task deadlines, triage changing priorities, and track issues to resolution
- Ability to collaborate across diverse teams with a customer service mindset
Work Environment - The position typically operates in a standard office environment and/or from employee's home
- This is a remote position
- Be able to lift and/or move up to 25 pounds
#Remote #LI-Remote
Job Tags
Hourly pay, Full time, Work at office, Remote work, Work visa,