Job Description

Job Description

Job Description

Job Title: Concierge

Department: Security

Reports To: Chief Security Officer

FLSA Status: Non-Exempt

Position Summary:

The Concierge serves as a key customer service representative and initial point of contact for residents, families, staff, and visitors. This role provides hospitality-driven support, promotes a welcoming environment, and coordinates non-clinical resident needs, enhancing the overall quality of the resident and guest experience at United Hebrew.

Essential Duties and Responsibilities:

• Greet residents, families, and visitors with professionalism and warmth.
• Answer incoming calls and direct inquiries appropriately.
• Coordinate resident non-clinical services such as meal delivery requests, appointment reminders, or activity sign-ups.
• Communicate with various departments to facilitate smooth service delivery and respond to resident needs.
• Provide facility information, directions, and event updates.
• Support administrative tasks such as data entry, document preparation, and logging visitor records.
• Assist with admission and discharge coordination, welcome packets, and resident orientation.
• Maintain security and confidentiality in accordance with HIPAA and facility policies.
• Ensure the front desk, lobby, and reception areas are tidy, welcoming, and professionally presented.

Qualifications:

• High School Diploma or GED required; Associate's degree preferred.
• Minimum 1 year of customer service, hospitality, or healthcare experience, preferably in a long-term care or senior living environment.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office and general office equipment.
• Ability to work in a team-oriented environment with sensitivity to diverse resident needs.
• NYS Security Guard license preferred.

Physical and Environmental Demands:

Physical Demands:

• Must be able to sit, stand, and walk for extended periods throughout the shift.
• Frequent reaching, bending, twisting, and stooping may be required.
• Must be able to lift and carry up to 25 pounds occasionally (e.g., packages, welcome materials).
• Manual dexterity to operate standard office equipment such as phones, computers, and printers.
• Ability to speak clearly and hear conversations in a busy environment.

Environmental Conditions:

• Work is primarily performed in an indoor, climate-controlled environment.
• May be exposed to interruptions, loud noise, or emotionally distressing situations when dealing with resident or family concerns.
• Occasional exposure to residents who may have communicable conditions, following standard infection control procedures.
• PPE (Personal Protective Equipment) may be required in certain situations.

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