Job Description

Job Description

Job Description

Call Center Supervisor – Healthcare Program
Location: Remote (Must reside in TX, FL, NC, SC, TN, KY, IN, GA, or AZ)
Schedule: Monday–Friday, with some Saturday flexibility (Paid Overtime)
Shift: 8-hour shift between 7:00 AM – 7:00 PM CST
Start Date: Tuesday, September 2, 2025
Duration: Seasonal (4–6 months) with potential to extend based on business needs

Position Overview
We are seeking a dynamic and experienced Call Center Supervisor to join our high-volume healthcare reimbursement and patient access program. This is a critical leadership role that supports daily operations, ensures performance metrics are achieved, and fosters a collaborative remote team environment.

Key Responsibilities

• Supervise daily operations and task execution of assigned call center team members
• Monitor team performance, conduct evaluations, and deliver regular coaching and feedback
• Assist in the interview, onboarding, and offboarding process as needed
• Collaborate with training teams to maintain SOPs and improve learning materials
• Analyze operational data and performance trends to improve workflows and processes
• Ensure adherence to adverse event reporting protocols and escalation procedures

Qualifications

• 3+ years of experience in a reimbursement HUB, specialty pharmacy, medical insurance, physician’s office, or similar healthcare setting
• 1+ year of experience in a team lead or supervisory role
• Bachelor’s degree preferred
• Strong interpersonal, communication, and time management skills
• Proven ability to work independently in a remote setting

Apply now to be a part of a supportive, purpose-driven team helping patients navigate their care journey! For immediate consideration, you may send your resume to kriziah@cornerstonestaffing.com.  

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Job Tags

Full time, Temporary work, Seasonal work, Extra income, Work at office, Immediate start, Remote work, Shift work, Saturday, Monday to Friday,

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