Call Center Agent
This is a 13 weeks contract assignment.
Shift/Schedule: On-site, M-F (3PM-11:30PM)
Location: Worcester, MA
Job Summary:
This position requires an empathetic and calm demeanor, as it can be very stressful. Must be good in a fast paced environment, along with being a great decision maker and team player. Bachelor's degree is required in any specialty.
Major Responsibilities:
1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services.
2. Registers, screens, and completes insurance checks for individuals seeking services.
3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis.
4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.)
5. Assigns and schedules initial assessments for urgent and emergent services.
6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR).
7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs.
8. Demonstrates knowledge of services and resources available
Qualification:
Job Requirements - Bachelor's degree in HR , Psychology, or Sociology.
Experience is required from a high-stress healthcare environment.
Benefits
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Equal Opportunity Employer
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
...Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our... ...their first day of employment!~ Generous paid time off program - work your way up to 5 weeks of PTO a year!~ Medical, dental and...
...be more than just a line on your resume. This position is located at the Dallas Love Field Airport at 7366 Cedar Springs Road Dallas, TX 75235. It pays to be an Intern with Enterprise! Benefits include, but are not limited to: Full-time 40hr per week schedule...
...WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: SPANISH Requirements: ~85% English proficiency~ Steady wired internet connection... ...industry the interpreter works with (healthcare and medical one, specifically). Go into internal professional...
...: Overview We are seeking a dedicated and professional Chinese Speaking Front Desk Receptionist to join our team. This role is crucial in providing excellent customer service and ensuring the smooth operation of our front office. The ideal candidate will be the first...