Job Description

Job Description

Job Description

Call Center Representative
Location: Marietta, GA (On-site)
Job Type: Full-time, 40/hours per week

About Findlay Roofing

Findlay Roofing is one of Georgia’s top-rated and fastest-growing roofing companies. For over 25 years, we’ve earned the trust of thousands of homeowners by delivering high-quality service, exceptional craftsmanship, and a team culture built on respect, care, and growth.

The Role

We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing estimates. This role sits directly with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.

We're hiring for 3 different schedules:

Sunday-Thursday 9am-5pm

Monday-Friday 11am-7pm

Tuesday-Saturday 11am-7pm

What You’ll Do

• Manage a high volume of inbound and outbound calls with professionalism and empathy
• Schedule appointments for in-home roofing consultations
• Provide accurate information about our services and answer customer questions
• Build rapport with prospective and current customers through clear, friendly communication
• Resolve customer issues promptly or escalate as needed
• Perform clerical tasks such as scanning, filing, and mailing
• Follow company communication procedures, scripts, and guidelines
• Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)

What You Bring

• Prior experience in a call center, customer service, or phone-based scheduling role - required
• Excellent phone etiquette, communication, and typing skills - required
• Able to handle high volumes of calls with professionalism and accuracy
• Detail-oriented with strong organizational skills
• Team-oriented, respectful, and eager to support others
• Comfortable learning and working within integrated systems and scripts
• Experience in inside sales or appointment setting is a plus
• High school diploma or equivalent required

What We Offer

• Competitive hourly pay with performance bonuses
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Opportunities for growth and advancement within the company
• A supportive team culture with a focus on doing the right thing—for customers and employees alike

Compensation: $19-$20 per hour + 20% monthly performance incentives

Join a team that takes pride in protecting homes and earning trust—one roof at a time.

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