Job Description

Staff Nurse / 40 Hours Variable/ Days / Ambulatory Specialty Float Pool / Multiple Locations - BWH

In this Float Staff Nurse position, you will care for patients at various Medical, Surgical, and Specialty clinics of the Ambulatory Division. Our aim is to provide flexible and dynamic RN staffing support that is responsive to the daily RN staffing needs. Practice locations range from Main campus in Boston, and in nearby towns which may include Chestnut Hill and Jamaica Plain. Float nurses are expected to be able to travel to all areas that are supported by the department. Must be comfortable with all aspects of patient care including telephonic or in-person care. The teams at each practice may vary but the goal is still the same: to provide high quality care for patients whether you are conducting a nurse-only visit in clinic or providing care telephonically.

Job Summary

The Staff Nurse will be responsible for:

• Providing nursing support and care to patients within the Ambulatory Medical Surgical Specialties & Float Pool.
• Ensuring that ambulatory patients are seen in a timely manner by the appropriate clinician(s) and that appropriate coordination of care and communication is maintained with the patients and referring providers.
• Providing clinical telephone triage, especially for urgent clinical situations, and general nursing support for patients across the Division of Ambulatory Medical Surgical & Specialties.
• Maintaining familiarity with department activity and a close working relationship with clinicians and support staff to provide the most appropriate triage and facilitate timely and effective communication and scheduling.
• Participating in departmental and organizational quality management and/or quality improvement projects as directed by the leadership team.
• Proficient use of the electronic medical record, documenting in a manner that is clear, complete, concise, and in SBAR format when appropriate to remain compliant with nursing standards.
• Working in a normal office setting, work entails extended periods of sitting and fast-paced, phone-based care.
• Preparing, performing, and documenting the coordination of clinical care including, but not limited to, assisting patients with medication questions, delivering lab results, and providing patient education as needed and requested.
• Working collaboratively to provide excellent care to patients and families in the safest environment.
• Other duties as assigned by the supervising physician or leadership team.

Qualifications

To qualify you must have:

• Graduate of an approved school of nursing with current registration in Massachusetts. Bachelor of Science Degree in Nursing is required for newly licensed nurses.
• Minimum of 2 years of recent (within 12 months) clinical nursing experience in an Ambulatory Clinic/Practice setting required. Experience only in an ambulatory procedural area /emergency room is not sufficient.
• Minimum of 2 years of nursing experience with telephone triage required, and telephone triage must be the main responsibility of this experience. This is the safe, effective, and appropriate disposition of health-related problems and includes: assessing the severity of symptoms, communicating urgent patient needs to the LIP, referral to appropriate setting or level of care, documenting interventions and an individualized plan of care using an EMR, education of patients and families on their disease process and interventions to promote health and well-being, preliminary interpretation of data, providing home health advice and follow-up, ability to make triage decisions quickly and calmly in emergency situations, and assuring continuity of care.
• Experience with in-person triage and clinical assessment techniques of an adult patient within the last 4 years is required.
• Experience in an Ambulatory Medical Specialty (not procedural) area or Primary Care with patient care delivery as an RN is strongly preferred.
• Must be comfortable with all aspects of patient care in person and via telephone.
• Case Management experience preferred.
• Certification or desire to obtain certification in Ambulatory Care or an ambulatory Specialty area within 2 years is preferred.
• Able to work weekend rotation per the MNA contract.

Additional Job Details (if applicable)

Onsite

Work Location: 75 Francis Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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